Coverage of the Cambodia National Single Window REF#5779

15 Sep 2023 | Transport & Logistics Issue Tackled

Last modified date: 7 Jun 2024

Issue Description

As part of its commitments to the World Trade Organisation (WTO) and the Association of Southeast Asian Nations (ASEAN), the Royal Government of Cambodia (RGC) aims to enhance the move towards greater digitalisation of trade documentation.


In 2019, the Ministry of Economy and Finance launched the Cambodia National Single Window (CNSW) with the vision of creating a comprehensive, online platform where traders could upload and process all documentation necessary for import and export procedures. This would involve onboarding all of Cambodia’s ministries and other government agencies involved in the issuing and processing of said documentation, such as phytosanitary certificates or certificates of origin. This would also increase the scope of Cambodia’s e-government.


The roll out of the CNSW is meant to go through three gradually increasing phases, from set up to full implementation.


Currently in Phase 2, the CNSW has seen the onboarding of five key government bodies that issue licences, certificates, permits and others (LCPOs), according to Sub Decree 17 from 2020: the Ministry of Health, the Ministry of Agriculture, Forestry and Fisheries, the Council for the Development of Cambodia, the Ministry of Commerce, and the Ministry of Science, Industry and Innovation.


However, in terms of service delivery coverage, the use of CNSW is still limited to prohibited and restricted goods, leaving out other key trade documents such as cargo manifests and arrival reports. The CNSW has also been connected via a gateway mechanism for data exchange with other electronic platforms used by trade stakeholders: Customs document uploading and submission portal ASYCUDA, the ASEAN Single Window, airlines and carriers to receive cargo manifest information, and banks for service charges. Importantly, e-signatures are still not currently implemented.


Finally, despite the onboarding efforts regarding other government agencies (OGAs), the CNSW is still used predominantly by the General Department of Customs and Excise (GDCE), with the vast majority of LPCOs on the platform being issued by this body.


Consultations with the private sector suggest that use of the CNSW is still limited mostly due to the inability to upload key trade documentations such as cargo manifests on the platform, but also due to occasional difficulties in using the system. Despite the meaning of a “Single Window”, businesses need to use multiple platforms to process their shipments in and out of the country.


Phase 3 will involve the onboarding of the 11 remaining government agencies laid out in Sub Decree 17 by 2025, covering a total of around 1,500 relevant documents.

Impact on business

We warmly welcome the progress that has been made by the RGC in implementing the CNSW. However, the current challenge is how to ensure that improvements to business operations become even more substantial rather than superficial.

The two key challenges are: firstly, to ensure that the onboarding of the remaining line ministries and agencies is accompanied by an effective adoption of electronic document submission practices by government officials in these bodies; secondly, to listen to the feedback of the CNSW’s users on suggested improvements for its usability and put in place a workstream to follow through with those improvements.

Without an effective CNSW onboarding, businesses still face duplication and high costs for processing trade-related documents. Moreover, user difficulties with the CNSW might discourage them from adopting it as their go-to channel for processing documents. Ultimately, an incomplete roll out of the CNSW carries with it the risk of preventing Cambodian businesses from taking full advantage of digital tools and hampering the country’s trade integration agenda.


  • Expand coverage of the Cambodia National Single Window.

In light of these challenges, we respectfully recommend that the Royal Government of Cambodia:

– Complete the onboarding of remaining ministries and agencies onto the CNSW and implement effective measures (such as special operating procedures) to ensure officials in each of these bodies fully take advantage of the opportunity to transfer their share of trade documentation processing and submission onto the CNSW; we also recommend that the RGC implement the use of electronic signatures on the CNSW;

– Expand the coverage of LPCOs on the platform to include not only prohibited and restricted goods but also key trading documents such as cargo manifests;

– Consider engaging in constructive dialogue with a representation of CNSW users from the private sector to listen to feedback on the usability of the platform and discuss ways to enhance its usability.

By ensuring a complete and substantive roll out of the CNSW, businesses will be able to upload and process a larger share of trading documents electronically, saving them the need to visit several different locations in person and doing away with printing and other paper-based procedures. The fact that the submission platform is consolidated across all documents also saves time. Cambodia will become more attractive to traders and will ultimately benefit from enhanced trade flows and more trade integration.

Dialogue with

Royal government of Cambodia

Initiative from Eurocham: The issue has been raised by the Transport & Logistics Committee within The White Book edition 2024 in the Recommendation No. 4.

On the 7th of May 2024, the Royal Government of Cambodia officially launched the National Single Window (NSW). This launch formalizes Phase 3 of the NSW, indicating its full implementation. At the time of the launch, 16 government agencies are integrated into the NSW. 

National Counterparts

General Department of Customs and Excise (GDCE)



Mr. Suy Bunthan


Mr. Seng Vichet


Mr. Matthew Owen